Vine Transit Ambassador Program

The Vine Transit Ambassador Program has been in existence in Napa for over 19 years!

If you have not been a user of public transit for some time, our Transit Ambassador program may be perfect for you.  The program offers personalized orientation for new users of public transit in Napa County. Trained volunteers assist new riders in learning how to:

  • read schedules
  • plan a trip
  • find a bus stop
  • use transfers
  • pay the fare
  • use passes
  • use special features as such the wheelchair lift
  • use the bus "kneeler"

To schedule your trip with a Vine Transit Ambassador call (707) 259-8631.

Goals of the Vine Transit Ambassador Program

  • Bring a sense of security to new riders
  • Offer assistance, be compassionate, patient, and courteous to every rider
  • Travel the local transit system independently and teach others to do the same. It is a circle of people helping people to break down barriers and fears of using local Transportation.
  • Encourage riders to take advantage of the Transit Ambassador Program

Want to be a Transit Ambassador?

Anybody can become a Vine Transit Ambassador. Volunteers with disabilities, seniors, and bilingual transit riders are especially welcome. A Transit Ambassador is a Volunteer who goes through classroom training and has at least one year experience riding the Vine transit system. A Transit Ambassador will stay with each rider until they feel confident and can navigate the Vine transit system independently. Trainees of this program will eventually become the trainers who provide this much needed assistance.

Here’s how it works:

  • Submit a completed application to NVTA Transit Ambassador Program Manager.
  • Attend four hours of classroom training, some hands-on training with an existing ambassador, and an orientation to become familiar with the systems, learn some basic communications skills, and practice what you have learned.
  • Work one-on-one with new passengers. Strive to assist 10 new users to ride the bus every year.
  • A Transit Ambassador will spend 3 hours per month at the Soscol Gateway Transit Center answering questions, talking to passengers, answering questions, and offering assistance.
  • Spend four hours per month riding the bus and talking with passengers, answering questions, and offering assistance.
  • Attend all six annual meetings.
  • You may be asked to help NVTA staff at community events and answer questions about public about transit.
  • Turn in monthly time cards.
  • Receive FREE rides on any Vine Transit vehicle!

For more information call (707) 259-8631.